The Great Escape Reviews
The Great Escape has an overall rating of 4.2 based on 73 reviews. Customer feedback on The Great Escape is mixed: The Great Escape reviewers highlight positive aspects like wide selection of products, competitive pricing, excellent customer service and fast shipping, which strongly appeal to budget-conscious shoppers, families looking for home goods, and individuals seeking unique gifts. However, The Great Escape is often criticized for its limited product availability, occasional shipping delays, website navigation issues and lack of detailed product descriptions.
73 reviews
5 Stars
16
4 Stars
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3 Stars
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How would you rate The Great Escape?
All The Great Escape Reviews (73)
richardbengtson5203
May 20, 2026
"The sale price was easy to see right…"
The sale price was easy to see right away, and the discount came off immediately. There were no strange surprise fees at checkout, so I felt good about placing my order
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paula-Spada
May 19, 2026
"My order came exactly as expected..."
My order came exactly as expected, nothing missing, no wrong sizes, all good 😊 Happy with the whole thing!
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hello_mai357
May 14, 2026
"Pretty frustrating follow-up experience"
I had to follow up a couple times just to get a straight answer, which was kind of annoying. They told me someone would get back to me, but then I didn’t hear anything for a while. When they finally did reply, it still didn’t really answer what I was asking, so I was basically stuck waiting again. It just felt like no one was really keeping track of it. I’m sure the shop is probably okay when everything goes smoothly, but if you actually need help or someone to follow through, I’m not so sure. Frustrating overall
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Richard-rice
April 27, 2026
"Delivery was simple to arrange"
I had no trouble setting up the delivery date. They gave me a time that worked, and you don’t have to deal with any confusing back and forth. The driver showed up within the window too, so I wasn’t stuck waiting around all day
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Charles_delbosque89
April 17, 2026
"Good support, even with a small hiccup"
I had a small issue with my order, and I was a little annoyed at first. I reached out to customer service and they responded quickly, which I appreciated. It took a bit of back and forth to get everything sorted, but in the end they handled it well. I’m giving 4 stars because the problem did happen, but my overall experience was still positive thanks to how they dealt with it
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FrancesBall_78
April 16, 2026
"Ended Up Being a Good Experience"
I went into The Great Escape not really knowing what I needed and expected it to be a bit of a hassle. But the staff was actually really helpful. They knew what they were talking about and explained the differences between products in a way that made sense without overcomplicating everything. I also didn’t feel rushed or pressured into buying the most expensive option, which I appreciated. I’ll admit, I was kind of prepared to be annoyed, but it ended up being an easy experience and I left feeling like I made the right choice.
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PHELAN
April 10, 2026
"At first I was kind of expecting something..."
At first I was kind of expecting something to go wrong, but honestly? Everything went totally fine. No issues, no hassle, and my order showed up just like it was supposed to. I was ready to be annoyed, but nope, all good
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RobertFuentes_28
April 09, 2026
"Payments were smooth"
I used it for payments and everything went through just fine. No issues on my end, so I’m happy with how it worked.
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anna-Thornton
April 08, 2026
"The tech showed up right on time..."
The tech showed up right on time, which I always appreciate, and he was just really polite and easy to talk to. He clearly knew what he was doing, but he didn’t make it feel overly technical or confusing. He explained the problem in a way that actually made sense, and he didn’t rush through it or make me feel like I was asking too many questions. Everything was done neatly and professionally, and it was just a smooth experience from start to finish. Happy with how it all went.
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marion.Buchanan
April 07, 2026
"Surprisingly solid once assembled"
I’ll be honest, I was half expecting it to feel a bit flimsy, especially since the listing kind of made me wonder if they were avoiding showing how sturdy it really was. But once I got it all put together, it actually felt really solid and well-built. No wobbling or cheap-feeling parts after assembly, so I’m happy with it.
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hello_benjamin412
March 29, 2026
"Shipping Took Forever"
I ordered from The Great Escape and the shipping was So slow. I kept checking the tracking and it felt like it just sat there for days with Nothing happening. By the time it finally showed up, I was already annoyed and kind of over it. Not the best first experience for me.
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REYES
March 14, 2026
"Order was fine, tracking was a bit unclear"
My order showed up fine and everything was okay with it, but the delivery updates weren’t super clear. I had to check the tracking myself a few times just to see what was going on. Not a huge problem, not terrible or anything, but it could definitely be a bit better.
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heather_Leclair92
March 09, 2026
"Solid Deal and Worth It"
I ordered from shopthegreatescape after looking around at a few other sites, and their price was literally better than most of what I found. Shipping was reasonable too, which was a nice bonus. The item arrived just like I expected and felt like a good value for the money. Nothing over the top to say, just a solid purchase and I’d shop there again...
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Gloria_gillespie81
March 07, 2026
"Right on Time"
I had an appointment scheduled and they showed up right on time, which I really appreciated. Everything went smoothly from there, and I didn’t run into any real issues. Overall, it was a simple, easy experience.
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frances1986
February 20, 2026
"I was really happy with how fast…"
I was really happy with how fast they had my order ready. Everything was smooth, easy, and totally hassle-free!
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Angel_davis80
February 19, 2026
"Arrived in Good Shape"
When the box showed up, it just looked like everything was probably fine, and sure enough, nothing inside was damaged. Straightforward delivery experience
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richard1994
February 13, 2026
"The installer did a good…"
The installer did a good job overall. He showed me the basic stuff and how to use it, which was helpful. Only thing is he got there a bit late, but besides that everything went fine.
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elliot_Horner04
February 13, 2026
"Staff Seemed Overwhelmed"
When I visited, the staff seemed really busy and it was hard to get anyone’s attention. I understand places get hectic, but it still affected my experience. I’d appreciate some kind of compensation or gesture to make up for the inconvenience.
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Jane_jones71
February 10, 2026
"Helpful and quick service"
The staff helped me pick what I needed quickly. I wasn’t totally sure what to get, but they made it easy and were more helpful than I...
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nelson_Caldwell90
February 06, 2026
"Good Service When Something Went Wrong"
My order showed up with one item that wasn’t quite what I expected, so I reached out to support. They got back to me the next day, which felt reasonable, and they handled it in a decent, straightforward way. I did have to follow up once, so it wasn’t totally perfect, but they didn’t make me jump through hoops or act like it was my problem. They kept me updated and made it right, which is all you can ask for. I’d be fine shopping here again
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